Press release

Apr 9, 2020

Synova Business Activities in Face of the COVID-19 Pandemic 


At Synova we have been closely following the developments surrounding the spread of the Coronavirus/COVID-19 in Switzerland, Europe and the rest of the world. Synova is taking the situation very seriously and has implemented preventive measures directed by the Swiss Federal Council to protect the health of its employees, customers and partners while ensuring the continuation of our business operations. 

At our corporate headquarters and production facility we are following the sanitary recommendations issued by the Federal Office of Public Health (FOPH) in Switzerland. We are continuously informing our employees about measures on how to protect themselves and others from getting infected at the workplace or outside. 

Employees are instructed to strictly respect social distancing rules and to favor video conferencing instead of physical meetings with colleagues or partners. Personnel that is not required onsite and staff members at high risk are assigned to work from home.

As many countries remain in lockdown and travel restrictions apply, most of our field service engineers are currently working from the headquarters. Together with our local service team they continue supporting our customers via phone, e-mail or internet using remote diagnostic systems installed in all Synova machines. Due to existing restrictions and supply shortages, there may be delays (e.g. spare part deliveries) for which we apologize up front.

Rest assured that we will do everything in our power to provide our customers with the best possible support given this extraordinary situation. 

Thank you for your understanding and stay safe!

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You can reach us during our regular business hours by e-mail or phone:

Corporate Headquarters:
+41 (0)21 55 22 600
info@synova.ch

Helpline (Customer/technical support, spare parts):
+41 (0)21 55 22 643
techsupport@synova.ch

If you are based in the USA, India, Japan or Korea and need assistance, please contact our local subsidiaries (MMCs).